Refund and Returns Policy

Cancellation of Order : Before Shipment & Refund

You will be entitled to cancel the order placed to us; only if your product is not yet shipped by us. Once the product is shipped, we shall not accept cancellation requests.
For any queries or information, Bozlun Sales requests you to call on Bozlun Sales +91 9319823808 or email us on [email protected] sharing your order id to resolve your queries through our customer care executive.
In order to cancel the Order, you will follow the following process :

Once a cancellation request is successfully registered on our Website by following the aforesaid process, your order shall be deemed to be cancelled.

If it is a Prepaid Order, the amount will be refunded to you, in accordance with our Refund Policy.
Under some rare situations, we can also raise an order cancellation request. These situations could be –

Product out of stock with Bozlun Sales

Restrictions on the number of products you can order, as per Terms & Conditions of any offer/Discount.

Incorrect pricing or description of the product.

Payment fraud suspicion by our Credit & Fraud Avoidance Department.

Incorrect or Incomplete Buyer’s Address.

Any other unavoidable or unforeseeable circumstances.

You agree that, non-completion of the order within the prescribed time-limit will not automatically entail the Cancellation of the order, if the same is as a result of the circumstances beyond our control.
A cancellation request cannot be made after your order is ready for shipment. Once the product is opened or the service is considered as delivered, the order cannot be cancelled. You can however claim a warranty as per our warranty policy. All refunds are processed after internal verification and in case of any sales return, we reserve our right to full and partial refunds based on the condition of the product.

REPLACEMENT

Conditions to initiate replacement:

Open Box & Pre Owned Products shall be replaced to us within seven (07) working days from date on which you have received the product and will be accepted only in case of following :

Stocks are dead on arrival or have a major technical problem.

Product received is physically damaged.

You have to submit a request of Sales Return on [email protected]. Our back office executive will get in touch with you to initiate the process of replacement and after verification of the request made BS will pick up the product from the premises where in the product was delivered.

Quality Check (QC) will be done by BS or its affiliates/associates/service partners to cross check the status request as made by the buyers.

Replacement will be initiated on successful Quality Check of the product and status of your claims shall be advised to you through email communication

The End to End Sales Replacement Cycle will take 15 working days’ time.

In the event , you receive a damaged / defective product or a product that does not comply with the specifications as per your original order, you are required to get in touch with the customer service team.
Other Cases for Replacement of the Product :

Wrong Product – Wrong color/ size/ style,

Wrong item delivered or wherein product dispatched differs from the one which was ordered.

Defective Product – Manufacturing defect/ functional defects. (Not applicable, if the product is under Manufacturer’s Warranty or is an AS IS products)

Damaged Product – Physical damage/ Tampered product or packaging. (Not applicable, if the product is under Manufacturer’s Warranty or is an AS IS products)

Wrong Quantity – Missing Products/ Parts. (Not applicable, if the product is under Manufacturer’s Warranty or is an AS IS products)

Under what conditions replacement request will not be accepted?

Replacement requests will not accepted under following cases –

If Products are Altered/ Used after delivery by the Buyer (s) without prior intimation to us.

If the Product is returned without Original Packaging (price tags, labels & accessories)

If the Serial Number is tampered.

For Defective product that is covered under Seller/Manufacturer’s Warranty.

For Damaged/Missing product that is reported after Seven (07) working days of the delivery

For Products sold under specific promotions or given by way of a gift or sample or in a like manner.

Upon receiving your complaint, we or our service partner shall verify the authenticity and the nature of the complaint and if we are convinced that the complaint is genuine, we shall process your complaint and request for a replacement. However, in the event of frivolous and baseless complaints regarding the quality and content of the products, we reserve our right to take necessary legal actions against you and you will be solely liable for all costs incurred by us in this regard.
In order to be eligible for a replacement, you must return the product with the original box and all accessories in the exact same condition as it was sold to you. If a product being returned is not in accordance with the above guidelines, then you shall not be entitled to any replacement from us. In case you ordered a wrong item, or the product has been used by you, then you shall not be entitled to any return/refund.
Before accepting a shipment of any product, kindly ensure that the product’s packaging is not in a damaged condition. After acceptance of the same or after the item/product is considered as delivered, then we will not be liable for any replacement of the product or cancellation of order or any other action of like manner.

REFUNDS

Bozlun Sales will process your refund to the original form of payment or in the bank account of which details are provided by you to BS. The BS is free to decide the mode of payment of such Refund which includes RTGS payment system.

Refund will be processed within 15 working days from the date of Notification.

You are responsible for and must prepay all return shipping charges and you shall assume all risk of loss or damage to product while in transit to Bozlun Sales except defect is attributable on our part and DOA (Dead on Arrival) cases.

If you have received damaged, defective or incorrectly shipped merchandise, please notify Customer Care on +91 9990851230 within 07 working days. Refund may be refused if the product received by us is not as per your claim or Order ID is missing on the package.

The cancellation may be denied if :

Product is damaged due to improper use by the Buyer.

Any item is missing from the original packaging/order delivered to the buyer.

WARRANTY

WHAT IS COVERED BY THIS WARRANTY?

Bozlun Sale’s WARRANTY & RETURN POLICY（“Warranty”） covers only the products purchased through our online store or . Product registration is not required as a condition to this Warranty coverage, but you need to have a valid invoice shared by us.

This Warranty warrants our Products against defects in material or workmanship under normal use for 6months from the date of retail purchase by the original consumer. This Warranty cannot be assigned or transferred to any subsequent purchaser.

WHAT ARE OUR RESPONSIBILITIES?

If during the Warranty Period, you submit a claim for warranty service in accordance with this Warranty, then Bozlun Sales will, at its option:

(i) repair the Product using new parts or previously used parts that satisfy Bozlun Sales quality standards;

(ii) replace the Product with a new Product or a refurbished Product that meets Bozlun Sales quality standards;

Any repaired or replaced Product is covered for the greater of either the remainder of the original Warranty Period.

HOW TO OBTAIN WARRANTY SERVICE?

If the Product is still not functioning properly, please contact us on [email protected] or 9319823808

If you are a registered user follow the steps below.

Our dedicated team will assist you further.

EXCLUSIONS OF WARRANTY:

This Warranty is limited and is not applicable to:

(i) normal wear and tear;

(ii) cosmetic damage, including but not limited to scratches, dents and broken plastic on ports unless failure has occurred due to a defect in materials or workmanship;

(iii) defects or damage caused by misuse, accident (including without limitation collision, fire, flood, earthquake and the spillage of food or liquid), neglect, abuse, alteration, unusual stress, modification, improper or unauthorized repair, installation, wiring, or testing, improper storage, use with unsuitable devices, software or services;

(iv) use not in accordance with the technical specification of the Product.;

(v) damage caused by third party equipment with which the Product is used;

(vi) commercial use or resale,

(vii) use for medical, healthcare or treatment purposes;

(viii) features or performance parameters pertaining to any software or services beyond the Product’s normal use function substantially in accordance with Brand’s technical specifications or accompanying Product documentation;

(ix) a Product that is returned with removed, damaged or tampered labels (including serial number of Product) or any alterations (including the unauthorized removal of any component or external cover).

For purposes of clarification, without limiting the generality of the preceding exclusions, this Warranty does not include any specific guarantees regarding uptime or continued availability, data security features of apps or online accounts or that any software, firmware or online sites will function uninterrupted or error-free. This limited Warranty does not cover data loss; backup, write down and/or print out your data on a regular basis. Moreover, costs related to data recovery, removal, and installation are not recoverable under this Warranty.

REPLACEMENT

REFUNDS

WARRANTY

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